He had hired a friend to build the central part of his business, his website and web-application with no idea on how long it would take, what it would look like, or how it would work. His friend, we'll call him Nick, was an ok web-designer with experience building small websites for local businesses, but had no experience building an application, user experience, scaling an application, or managing a team. Without any experience in larger projects, Nick had also agreed to a flat fee on the first phase of the project.